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Cheap and Chic Fashion Freak Glamour Queen New Arrivals
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Are your Designer handbags genuine designer labels?
Can I request a bag that is not featured on your site?
Do I have to pay VAT?
Do you offer gift vouchers?
Do you accept cheques or money orders?
Do you buy new bags or gently used bags from Customers?
Do you have a minimum membership length?
How are the bags delivered?
HOW DO I CANCEL MY MEMBERSHIP
How do I get the bag back to you?
How do I join a Waitlist
How do I pay for my bags?
How long can I keep a bag for?
How long do bags take to arrive?
How much does delivery cost?
How much does it cost to become a member?
How much is the insurance and what does it cover?
How private is the personal information I give to you kept?
Is it safe to use my credit card online at FashionHire.co.uk?
Is there a limit to the number of bags I can borrow?
What are the dimensions?
What brands do you offer on your site?
What condition are the bags in?
What happens if i dont return the bag within 1 month
What happens if I forget my password?
What happens if I want to keep the bag?
what happens if my bag is delayed in transit back and i get charged
What happens if the bag I have borrowed becomes damaged or lost?
What is a Gold membership?
What is a Pay as you go Membership (standard) ?
What is a Wait List?
What is the SMS competition?
When does my hire period start after i process the order
When is my credit card charged for membership fees?
Why do bags only have a monthly rental?
why hire designer bags!

 
Are your Designer handbags genuine designer labels?
 
Answer:
Every single handbag offered on the Fashion Hire Website is guaranteed 100% genuine and are sourced from their retail stores insuring its authenticity.
Can I request a bag that is not featured on your site?
 
Answer:
If you are looking for a particular handbag which is not currently part of our collection, please e-mail us on sales@fashionhire.co.uk. Once we are able to get hold of the bag, we will notify you by e- mail.
Do I have to pay VAT?
 
Answer:
All the fees shown on our website are inclusive of UK VAT.
Do you offer gift vouchers?
 
Answer:
Yes we do, please click on the gift voucher icon on the home page and follow the instructions.
This is ideal for a Birthday or Valentine gift.
Once a gift voucher has been set up the system will automatically deduct your monthly membership fee and any hire charges.

Do you accept cheques or money orders?
 
Answer:
Sorry, not currently.
Do you buy new bags or gently used bags from Customers?
 
Answer:
Fashion Hire are now giving customers the opportunity to sell your gently used or new designer handbag through The Closet section on our website.
Maybe it’s time to look through your designer bag Wardrobe and sell your beautiful designer bags through Fashion Hire and bag yourself some cash.

How It Works:
Your bag will be placed in The Closet section of the website and when your bag has been purchased, you receive 70% of the sale value, Fashion Hire will take 30% of the sale value as a comission.

As soon as we received information through email about your bag including any images, Fashion Hire will contact you if your bag is acceptable to be placed in The Closet.

On Acceptance please send your bag, through your designated courier/postal service to us, where upon reciept you will receive an email confirmation.
(Please note that you will be responsible for the cost of delivery of the bag, and Fashion Hire will not be held responsible for lost damaged or missing in transit items. The seller assumes full liability for the delivery of the bag to Fashion Hire)

Fashion Hire will inspect and research the bag to confirm authenticity and if the bag is not authentic, or found to be unsuitable, Fashion Hire will contact you and the bag will be returned immediately through the courier service of your choice.
(Please Note The Seller Assumes all Return Costs and Liability of In Transit Items)

Fashion Hire will contact you and inform you which category and at what price your designer bag will appear in the closet.
The price will be discussed and confirmed with the customer and will then feature in The Closet section of the site on approval.

Fashion Hire reserve the right not to accept designer bags that the company do not find suitable on the site.


Do you have a minimum membership length?
 
Answer:
You have to sign up for a minimum membership term of 3 months. If after this time, in you decide that Fashion Hire membership is not for you, please write or e-mail us at the end of the third month, return all handbags which you have checked out and your membership will be immediately cancelled.
How are the bags delivered?
 
Answer:
All our bags are delivered by our designated couriers. The courier service used is UPS. UPS will deliver your bags and collect your bags where you have noted at either home or work address.
HOW DO I CANCEL MY MEMBERSHIP
 
Answer:
Please email us with a request to cancel at sales@fashionhire.co.uk and we will cancel it right away any time after the inital 3 months commitment. At this point you have to of returned all the bags back to us.

How do I get the bag back to you?
 
Answer:
When you're ready to return the bag simply pack it in its original packaging and affix the self adhesive Fashion Hire label provided to you when the bag was first delivered
Send us an e mail 24 hours prior to the collection day and our designated couriers will collect from your chosen address
No additional fees or postage will be payable and the bag will be fully insured during transit to us.
Or you can now call UPS direct on 08457 877877 quoting account number 5r2326 give them your address of collection and date you want the parcel to be picked up .Always ask for standard delivery.

How do I join a Waitlist
 
Answer:
Firstly you need to be a member.After choosing the bag simply click on Waitlist icon and you will be notified that you have been added to the Waitlist.
When the chosen bag becomes available an e mail will be sent notifying you
How do I pay for my bags?
 
Answer:
We currently accept Visa, MasterCard, JCB, Diners, Switch, Solo and Electron cards.
How long can I keep a bag for?
 
Answer:
If your membership account is in good standing order you can keep it for a period of three months. At the end of this three month period you will have the option of hiring the bag again on the same terms and you can keep the bag for a further 3 months
OR return the bag to us and choosing a new one from our extensive range
How long do bags take to arrive?
 
Answer:
If the bag you choose is available, you will receive it within 2- 3 working days of recieving the order. If it is not available, we will let you know.
You will recieve an e-mail when we despatch the bag and you should recieve the bag within the next working day.
If you do not recieve the bag in this time frame please notify us.

How much does delivery cost?
 
Answer:
Each time you hire a bag £12.99 will be charged to your account. This fee covers the cost of shipping the bag to you by UPS as well as the cost of returning it to us . This fee also covers full insurance for the bag while it is in transit only both to and from you.
For a GOLD MEMBER upto one delivery and collection is free each month.
How much does it cost to become a member?
 
Answer:
£9.95 per month! for the (pay as you go) standard membership
minimum 3 months

Borrow any item your fashion-loving heart desires, whether it's Cheap and Chic, Fashion Freak or Glamour Queen. You'll be charged an additional month fee for each item you borrow (click on the bag to see the costs)

or you can choose our new GOLD Membership and
Have 2 designer bags at any given time and swap them as many times as you like, when you like, absolutely free!
• Free delivery & collection
• Free insurance against wear and tear
• Swap the bags for another 2 bags as many times through the month as you wish, for free
• Keep the two bags as long as you like upto 3 months
All this for just one monthly payment
Minimum 3 months commitment and only one bag from the Glamour Queen range. Please read the terms and conditions for more information.



How much is the insurance and what does it cover?
 
Answer:
The Insurance for Cheap and Chic Bags is £3.
The Insurance for Fashion Freak Bags is £5.
The Insurance for Glamour Queen Bags is £7.
The Insurance is on a monthly basis and only covers gentle wear and tear.
Any marks, tears, spills, scratches and damage will not be covered in the insurance and is at Fashionhire discretion what is covered within the wear and tear. The bag will be inspected by Fashionhire and will inform you if the bag is not covered in the insurance policy. We ask to respect and treat the bags as they are in your possession.
In case of any damage, please email: sales@fashionhire.co.uk
How private is the personal information I give to you kept?
 
Answer:
Please be assured that we consider all the information you share with us totally private and confidential. At no point will we share, rent or sell your personal information without your consent. For further details please refer to our Privacy Policy.
Is it safe to use my credit card online at FashionHire.co.uk?
 
Answer:
Our site is as secure as we can make it. All payment transactions on our Website are processed using a secure online payment gateway which encrypts your card details in a secure host environment.
We do not hold your credit card details on our Website. To help ensure that your shopping experience is safe, simple and secure we use Secure Socket Layer (SSL) technology on our Website. This encrypts and protects the data you send to us over the Internet. To ensure you process orders securely you need to have SSL switched on in your browser.

Is there a limit to the number of bags I can borrow?
 
Answer:
You can borrow ONE bag at any given time but this can change at the discretion of the management .Normally after 6 months of good trading history we can start offering a second or third bag for hire at any given time.If you are a Gold member you are entitled to two bags at any given time.
What are the dimensions?
 
Answer:
These are the length & height of the bag only
We don’t include the width; they are estimates and are measured without the handles.

What brands do you offer on your site?
 
Answer:
We offer top designer handbags from Gucci, Prada, Fendi, Hermes, Louis Vuitton, Chanel, Christian Dior, Chloe, Marc Jacob, Emilio Pucci, Balenciaga, DKNY, Roberto Cavalli, Tods', Celine, Dolce Gabbana, Yves Saint Laurent, Jimmy Choo any many more.
What condition are the bags in?
 
Answer:
All of our bags are either brand new or in like new condition and all go through strict quality control checks before we allow them to be hired by members.
What happens if i dont return the bag within 1 month
 
Answer:
You will automatically be billed for another month under the pay as you go membership. if the bag is delayed in transit then you will not be charged another month
What happens if I forget my password?
 
Answer:
If you have forgotten your password, just go to the Sign In page, type in your e-mail address and click on “forgotten password”. We will then send you an e-mail to your registered e-mail address containing your password.
What happens if I want to keep the bag?
 
Answer:
If you want to keep any of the handbags which you have borrowed from us, simply e-mail us at admin@fashionhire.co.uk. and we will let you know if your particular bag is available for sale and if so, quote you a price for the bag. The price will vary from bag to bag and will take into account its age and condition and its general availability. Unfortunately certain bags are not available to buy depending on their exclusivity and rarity.
what happens if my bag is delayed in transit back and i get charged
 
Answer:
Each instance differs but if the bag has been delayed or is in transit and the payment gate way charges you for another month we would normally refund this back to your self.
What happens if the bag I have borrowed becomes damaged or lost?
 
Answer:
If any of these unfortunate things happen, the first thing you should do is to inform us by sending an e-mail to admin@fashionhire.co.uk.

(a) Lost handbags - If the handbag has been lost, you will be charged a replacement fee, which can vary depending on the item in question.

(b) Dirty or damaged handbags - With regard to dirtied or damaged handbags, once we have received your notification e-mail, we will ask you to return the bag to us immediately so that we can assess the extent of the damage. When making our assessment, we will take into account the length of time for which you had the handbag and normal wear and tear commensurate with that length of usage. If damage beyond normal wear and tear has been suffered by the handbag such that the bag becomes incapable of being repaired or restored to its original condition (fair wear and tear excepted), you will be charged a replacement fee. If we determine that the damaged handbag is capable of being repaired or restored to its original condition (fair wear and tear excepted), you will, in our discretion, be charged a lesser amount instead of the applicable replacement fee for that handbag. See (c) below for replacement fees.

(c) Replacement Fees - The estimated replacement fee for a handbag from the Cheap & Chic Collection is up to £250. Handbags from the Fashion Freak Collection will incur a replacement fee of up to £600 and those from the Glamour Queen Collection will incur a replacement fee depending on the bag, the minimum fee will start at £600. Due to their exclusivity and uniqueness, handbags from the Glamour Queen Collection are subject to their own individually priced replacement fees. Please e-mail us at admin@fashionhire.co.uk. if you would like to know the replacement fee of any particular handbag in our Collection.
What is a Gold membership?
 
Answer:
With GOLD membership you do NOT pay any hire charge and can have up to 2 bags at any one time.
The advantage with this membership is that you can swap the bags as many times without any hire charges. (maximum twice a month)
All deliveries and insurance (for wear and tear) are included and NO further membership fees are to be paid.
The delivery charges are paid for once in a month and you can select only one bag from the Glamour Queen section. Also the Hermes Bags are excluded from this offer
You can keep the same 2 bags upto 3 months before swapping.
Minimum commitment is 3 months from the time you sign up.

What is a Pay as you go Membership (standard) ?
 
Answer:
This is when you pay a low monthly membership fee of £9.95 per month minimum of 3 months and then pay a further hire charge when you select a bag.
If you want to sign up for 6 months it is £45.00
Or if you want to sign up for 12 months it is £60.00
The bag hire prices vary depending on the range. Please click on the bag to check the prices.

What is a Wait List?
 
Answer:
A Wait List lets us know which item you want to borrow that is not currently available . If any of the items on your Wait List become available and your name is at the top of the list we will automatically email you and allow you 24 hours to order this bag online.


What is the SMS competition?
 
Answer:
The SMS competition allows members as well as non members to participate in a competition to WIN 12 months FREE membership and up to 12 FREE hires.
Simply click on the SMS competition icon on the home page and TEXT FASHION followed by the correct answer to 88199.Eg 'FASHION C'


When does my hire period start after i process the order
 
Answer:
As soon as your bag is despatched you should receive an email confirming shipment and from this date your monthly hire period starts.
If you don’t receive the bag after 24 hours from the Despatch confirmation (e-mail) please notify us on
sales@fashionhire.co.uk or call 0161 786 0140
FOR FIRST TIME HIRE there may be an initial delay in receiving ID and the hire period only starts ONCE we ship the bag to you





When is my credit card charged for membership fees?
 
Answer:
Membership billing occurs on the day you sign up and then each month on the anniversary date of the day you signed up. If the anniversary is not a valid day it will be the next valid day.

Why do bags only have a monthly rental?
 
Answer:
With the high cost of shipping it is not cost effective to hire out for only a week
Fashion Hire may make an exception for regular members
why hire designer bags!
 
Answer:
With fashion changing so quickly what’s ‘in’ today is ‘out’ tomorrow, so that expensive designer bag you bought will be quickly gathering dust on the shelf. so it much more effective to rent a designer bag of your choice

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